For Sales Representative submissions of inbound funeral home customer Tier II technical requests.

Submissions may include, but are not limited to:

• Associating funeral home locations to user accounts
• A Batesville Connect feature is not functioning as expected (that may require subsequent escalation to Tier III)
• The product is displaying an unexpected result
• Experiencing a barrier to login

Before you submit, have you checked?:

• The FAQs
• The Admin Access Guide
• The Tutorial videos

Tier I Customer Service support includes:

• “How do I” types of questions from the customer
• General feature / functionality questions
• Password reset (walking customer through the self-service process)
• New Account registration (walking customer through the self-service process)
• Customer price discussions (ie. turning on price as an admin)