As we approach the third year of the COVID-19 pandemic, professionals in our industry face the continued demands of caring for families during a most stressful, challenging time. As a funeral director, you have the ability to influence, mentor and guide. What matters is HOW we influence and WHO we are influencing. This session will provide an overview of the principles of effective Servant Leadership to take care of the caregivers, making your staff feel seen, heard and cared for in these difficult times.
